Frequently Asked Questions
Ordering | Products | Shipping | Security & Privacy

If you need information that is not given on this page,
please send your question to feedback@elights.com.

Ordering

Can I change or cancel my order after it has been placed?
You may change or cancel your order as long as it has not been shipped. To change or cancel your order send an email with your order# and the change you wish to make to orders@elights.com or call us at 888-844-3332.

What is your return policy? click here for our Return Policy

What will it cost to ship my order? click here for Shipping Estimations

When will my order arrive? click here for shipping information

What payment methods do you accept? click here for Payment Information

Products

Are your products UL listed?
All items are UL listed. HID ballasts are designed for [U.S. Standard] 120 volts, 60 hertz operation. Operation with other voltages may be noted on the product page and are available by special order. Please email us at sales@elights.com with your requirements.

Do you carry parts for my lighting fixture?
We do not carry parts for fixtures such as glass globes, trim plates, switches, bearings, or other similar items. We suggest contacting the manufacturer for replacement parts.

How many recessed lights do I need to light my room?

* There is no minimum or maximum number or spacing for recessed lights. The layout of your lighting depends on personal choice. For example, in a kitchen, you may wish to place recessed lights approximately Three feet apart and Three feet away from the edges of the room in order to give adequate light. But, if you have a work area such as an island or peninsula you may wish to mount several brighter lights directly over it on a separate switch. Once you have decided on the layout, the style of trim and light bulb you use will also change the characteristics of the lighting in your room. Factors to consider include whether you want a wall washer or a downlight, a spotlight or a soft reflected light, task lighting or ambient. Another factor to consider is how you lay out the furnishings, where you need light, and what kind of mood you want to set in the room. Don't worry about overlighting a room, you can always install a dimmer for mood lighting. One additional thing to remember is that the higher your ceiling, the more space you can have between lights as the diameter of the cone of light coming from the fixture increases with distance.

What do I need to adequately light a sports court or other space used for night-time sports or other activities.?

* It is recommended to mount lights 25-30 feet high, spaced approximately 50 feet apart on the longest sides of the area to be lit. The important thing is to have opposing fixtures to reduce shadows and glare. There are several options. For example: A 100'x200' area that needs to be brightly lit for activities. The best option is to use four 25-30 foot poles mounted ¼ of the way or 50 feet in from the ends of the long sides of the area to be lit. Each post should support 2 large 400 Watt Metal Halide HID Floodlights
    Metal Halide is better than High Pressure Sodium for activity applications because they produce a bright white/blue light and HPS produces a yellow/orange light which distorts colors. While HID lighting is more expensive initially, it can save you thousands of dollars in operating costs over a 10 year period and will pay for themselves.
    Another option is, using the same mounting post arrangement, to mount three 1500 Watt Quartz Halogen Floodlights on each post. This option is about four times cheaper initially than the HID flood lights, but the lamps must be replaced much more frequently, (approximately once every 3-4 months as opposed to once every 3-4 years with HID) and are less energy efficient.

Why should I use HID lighting instead of incandescent?

Click here to find out more about the benefits of HID lighting: Why Buy HID?

How do I install HID lights for my business?

Click Here for Lighting Layout Instructions

What is the difference between High Pressure Sodium and Metal Halide HID lighting?

Click here to find out: HPS or MH?

Do I need to hire an electrician to install my new lights?

Yes, we recommend you hire an electrician to install your new lights.

Security

I would like information on security measures used to ensure that my credit card number cannot be stolen.

Click here for Security Information

What is your Privacy policy?

Please see this page to view our Privacy Policy

How do I get contractor pricing?

Fill out the Contractor Quote Form

I wish to place a large order. Can you give me a competitive price quote?

If you have a large order we would be more than happy to provide a competitive quote. Please fill out the Contractor Quote Form and your request will be processed the same way, even if you are not a contractor.

How do I find out if an item is in stock? click here

Do you have a print catalog?

We do not offer a print catalog. Please browse our web site for complete lighting product descriptions and pricing. You can print product pages directly from our website.

* Disclaimer: All lighting layout suggestions are only our recommended estimates. eLights.com, Inc. is not responsible for inaccurate layout instructions or problems arising from suggested layouts.



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